Privacy Policy

When you use Cut Deluxe, we may collect information such as:

• your name
• mobile number
• email address
• service address
• latitude and longitude associated with that address
• services selected
• booking date and availability window
• booking and appointment history
• payment status and transaction references
• messages exchanged with Cut Deluxe
• notes you choose to provide
• rebooking frequency and reminder history

Where relevant to the service, you may also choose to tell us about matters such as scalp conditions, allergies or recent treatments.

We generally collect information directly from you when you:

• submit a booking request
• send us a message
• make or receive a payment
• update your details
• communicate with Cut Deluxe about an appointment

We may also receive limited information from service providers that help us operate the business, such as payment, messaging, mapping and hosting providers.

Cut Deluxe uses location information to operate a mobile barbering service.

This may include:

• the appointment address you provide
• map coordinates for that address
• estimated travel time between appointments
• the barber's current location while travelling to appointments

Customer location is used for booking, routing and service delivery.

Where live barber location is used, it is intended to support route management, estimated arrival times and customer updates.

We do not use customer location information for unrelated advertising.

We do not directly store your full card details.

Payments are processed by third-party payment providers such as Square.

We may store limited payment information such as:

• whether payment succeeded
• amount
• payment status
• transaction reference
• refund status

Full payment-card details are handled by the payment provider.

We use personal information to:

• process booking requests
• schedule appointments
• plan routes
• provide mobile barbering services
• contact you about bookings
• send confirmations and reminders
• calculate estimated arrival times
• process and track payments
• manage cancellations and refunds
• maintain customer history
• identify when regular customers may be due for another appointment
• improve the operation and reliability of Cut Deluxe
• respond to questions or complaints

Cut Deluxe may use automated software to assist with:

• appointment scheduling
• Route Flow optimisation
• reminders
• customer messages
• rebooking campaigns
• payment updates
• administrative tasks

Some routine decisions or messages may be generated automatically.

Where an issue requires judgment or manual attention, it may be escalated to a person.

From 10 December 2026, additional Privacy Act transparency requirements apply to some organisations using computer programs in decisions that could significantly affect a person's rights or interests. Cut Deluxe should revisit this section before public launch if those rules apply to the business.

We may send service-related messages needed to manage an existing booking, including:

• booking received messages
• confirmations
• appointment reminders
• arrival updates
• changes
• cancellations
• payment information
• receipts

Where permitted, we may also send:

• rebooking reminders
• follow-ups
• availability messages
• promotional messages

You can opt out of promotional or rebooking messages by replying STOP or using another unsubscribe method we provide.

We record opt-out preferences so that future reminder and promotional campaigns can respect them.

We use third-party providers to operate Cut Deluxe.

These may include providers for:

• messaging
• payments
• mapping
• routing
• geocoding
• hosting
• database storage
• software infrastructure

Each provider receives information only to the extent reasonably necessary to provide its service.

We do not sell personal information.

We do not share personal information with third parties for their own unrelated advertising purposes.

Customer information is stored using the systems and hosting providers that support Cut Deluxe.

We use reasonable technical and organisational measures to protect personal information from:

• unauthorised access
• misuse
• loss
• alteration
• disclosure

No online system can be guaranteed completely secure.

We keep personal information only for as long as reasonably required for:

• providing services
• maintaining booking history
• calculating rebooking frequency
• payment and accounting records
• resolving complaints or disputes
• legal and regulatory obligations

Information that is no longer reasonably required will be deleted, de-identified or otherwise handled in accordance with applicable law.

For the current demo, booking and message history may remain stored while the system is being tested.

You may contact us to ask:

• what personal information we hold about you
• for incorrect information to be corrected
• for information to be deleted where appropriate
• to stop receiving promotional or rebooking messages

Deleting customer information may affect features that rely on booking history, including rebooking reminders and visit-frequency calculations.

Some information may need to be retained where required for legal, payment, accounting or dispute-resolution purposes.

If a barber connects a Google Calendar, Cut Deluxe may use calendar availability information to determine whether the barber is busy or available.

The system should only access the information necessary for scheduling.

Cut Deluxe does not need to use unrelated event content for customer bookings.

The Privacy Act 1988 applies to organisations with annual turnover above $3 million and to some smaller organisations in particular circumstances.

Regardless of whether Cut Deluxe is legally required to comply with every Australian Privacy Principle at its current size, this Privacy Policy is intended to provide clear information about how customer data is handled.

If Cut Deluxe becomes an APP entity, its privacy practices and policy should comply with the Australian Privacy Principles, including requirements around transparency, access, correction, security and complaints.

If you have a concern about how your personal information has been handled, contact Cut Deluxe using the contact details provided on our website.

We will review the issue and aim to respond within a reasonable period.

If the Privacy Act applies and you are not satisfied with the outcome, you may have the right to make a complaint to the Office of the Australian Information Commissioner.

We may update this Privacy Policy as Cut Deluxe changes.

The current version will be published on our website and will show the date it was last updated.

If you have questions about this Privacy Policy, your information, or a privacy concern, contact Cut Deluxe using the contact details available on our website.